The Allumette
The most literal piece in the collection, and yet one of the most striking and authentic. A single match, sculpted in gold and set with diamond sparks, becomes a symbol of your personal fire.
Who wouldn’t want to carry the desire to become who they truly are, right at their heart?
- 14k gold
- 14k gold chain
- 13 points of diamonds
- red resin
*Some pieces may take several days — or even weeks — to be handcrafted with care. But don’t be discouraged. As the collection grows, we’ll introduce ready-to-ship pieces and reduce wait times. Once the first reproductions are ready, restocks will take around 10 days. This is just the beginning — and your support is shaping what’s to come.*
- 14k gold
- 14k gold chain
- 13 points of diamonds
- red resin
Use your ENOIRA pouch to store your piece safely, and the polishing cloth to keep it glowing.
Your fire deserves care — and your jewelry does too.
To keep your jewel in excellent condition:
- Clean it gently using mild soap and warm water. Soak, brush softly with a soft toothbrush, rinse and dry with a soft cloth.
- Avoid wearing it while bathing, working out, swimming (pool or saltwater), using sauna/steam rooms, or doing high-impact activities.
Chemicals, sweat, heat, and rough contact can dim your sparkle — and we want your fire to last.
ENOIRA WARRANTY POLICY
Each ENOIRA piece is crafted with precision, intention, and its own spark of fire. We stand behind every one of them.
No Returns, Only Exchanges
All our sales are final — we don’t do returns. But we do offer exchanges if:
• You request it within 5 calendar days of purchase
• The piece is unused, in perfect condition, and in its original packaging
• The piece is not a custom design or a modified order
30-Day Warranty for Manufacturing Defects
We offer a 30-day warranty that covers:
• Loose prongs or diamonds
• Missing pavé stones
• Broken chains, jump rings, or faulty clasps
• Defects in the resin or finishing materials
This warranty does not cover:
• Damage from misuse, impact, or exposure to chemicals (perfume, chlorine, alcohol, etc.)
• Normal wear and tear (scratches, tarnish, twisted chains)
• Cracked stones
• Sizing issues
• Lost or stolen jewelry
Please note:
• Silver may oxidize with time — it’s natural, not a flaw.
• If your warranty has expired, we’re still happy to help with repairs. Just reach out for a custom quote.
Need to make a claim?
Email andrea@enoirajewelry.com with:
• Your order number
• Clear photos of the issue
• A brief description of what happened
We’ll assess it and help you figure out the next steps — no bots, no cold responses. Just care.
Jewelry is delicate. It walks through life with you — taking on your battles, your movement, your fire. Treat it like what it is: something meaningful, something worth caring for.
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POLÍTICA DE GARANTÍA ENOIRA
Cada pieza ENOIRA está hecha con intención, precisión y una chispa de fuego. Y respaldamos cada una.
No Aceptamos Devoluciones — Solo Cambios
Todas nuestras ventas son finales. No aceptamos devoluciones.
Sí aceptamos cambios si:
• Lo solicitas dentro de los 5 días naturales posteriores a la compra
• La joya está sin uso, en perfecto estado y en su empaque original
• No es una pieza personalizada ni modificada a tu solicitud
Garantía de 30 Días por Defectos de Fabricación
Tu joya ENOIRA está cubierta por 30 días si presenta:
• Piedras sueltas o engastes flojos
• Pavé incompleto o caído
• Cadenas, aros o broches rotos
• Defectos en la resina o en los acabados
No cubrimos:
• Daños por uso inadecuado, golpes o químicos agresivos (perfume, cloro, alcohol, etc.)
• Desgaste natural (rayones, oxidación, cadenas torcidas)
• Piedras rotas
• Problemas de talla
• Pérdida o robo
Importante:
• La plata puede oxidarse con el tiempo — no es un defecto, es parte de su esencia.
• Si tu garantía ya venció, también podemos ayudarte con reparaciones. Escríbenos para cotizar.
¿Quieres hacer válida la garantía?
Manda un correo a andrea@enoirajewelry.com con:
• Tu número de orden
• Fotos claras del problema
• Una breve explicación de lo que ocurrió
Vamos a revisar tu caso y guiarte paso a paso — sin bots, sin respuestas frías. Solo atención real.
Las joyas son delicadas. Caminan contigo por la vida — aguantan movimiento, emoción, batallas. Cuídalas como lo que son: algo que tiene valor, algo que significa.
